Support

How to arrange your meeting 5

• Set up a meeting with Google calendar
• Set up a meeting with Outlook
• Set up a meeting with iCal
• Using the Meeting Link
• Using Meeting ID & Leader Pin

Hosting / Joining a meeting 5

• Starting a meeting
• Joining a meeting
• Call dashboard
• How to use screen share (NEW)
• Resend attendee meeting details

Joining a meeting over the internet 2

• Joining a meeting over the internet
• Joining a meeting using video

After your meeting has finished 2

• Call recording
• Call Tagging

Account Settings 2

• Updating or cancelling your meeting
• How to personalise your leader settings

Searching articles not your thing ? 1

• Book a free training session

Most frequently asked questions 5

• Do I need an internet connection?
• Hosting call with more than 25 attendees
• I haven’t received any joining details?
• Where do I find my Dial-in Details?
• How to change the number that calls me?

Most Frequently asked questions (continued) 4

• What if my scheduled meeting overruns ?
• All I hear is hold music?
• How do I add an attendee to a meeting?
• Phone keypad shortcut commands

Attendee Support 4

• How do my attendees join my meeting?
• Can my attendees join without me?
• My attendee is located in another country
• My attendee cannot find their invite

Billing & Invoices 2

• Numbers not included in my plan
• What is a toll-free number?

Managing your account 5

• Managing your leaders
• Email preferences
• Countries page
• Your Account Control Panel explained
• Monitoring usage

Billing 3

• Viewing invoices
• Invoices explained
• Billing page

Device troubleshooting 4

• Changing microphone & camera devices
• Unable to change audio device on a Mac
• Joining a meeting using iPhone
• Join a meeting using a smartphone

Screenshare 4

• How to use screen share (Unsupported Browser)
• Screenshare troubleshooting
• Screen share logs location
• Using chrome with Mac OSX

Arranging a meeting 4

• My location and timezone are incorrect
• Adding an email alias to my account
• Why is my meeting ID not working?
• Arranging meeting with a distribution list

Joining a meeting over the internet 2

• Unable to share your camera
• Supported internet browsers

Technical Document 1

• VOIP & Video Technical Requirements

Getting Started 0